Club management and operational ERP
Client context
A membership-based hospitality and leisure operator running bookings, membership, point-of-sale and finance across several systems that were never designed to work together.
Business challenge
Membership, bookings, POS and finance sat on disconnected systems. Reconciling takings, memberships and ledger entries was a daily manual exercise that consumed management time, introduced errors and made a single view of a member impossible.
Solution
One operational platform bringing membership, bookings, POS reconciliation and finance into a single system, with clear roles for front-of-house, operations and finance teams.
The platform is integrated with Oracle Hospitality and the accounting system, so transactions flow once and reconcile automatically, with exceptions surfaced for review rather than hunted down by hand.
Technology approach
A secure, role-based web application built API-first over a consolidated operational data model; integrations to Oracle Hospitality, POS and accounting; automated reconciliation with exception handling and audit trails.
Delivery method
Discovery with operations and finance; data model agreed up front; iterative build with regular releases; phased roll-out by function with parallel running through the first reconciliation cycles.
Business outcome
Outcomes stated qualitatively; verified performance figures are not published.